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Report a Claim

Accidents happen. We’re here to help you get back on the road.

How do I report a claim?
What information do I need to provide?

We want to provide you the best possible service.  Please have the following information ready when you call.

Your policy number

You can find your policy number at the top of your monthly Billing Notice. The policy number contains letters and numbers. Having your policy number ready when you call helps us to quickly and easily identify your coverage information so we can begin processing your claim immediately.

Date of accident

Claims are typically filed on the day the accident happens. If you happen to file your claim on a date after the accident, please record the exact date and have it ready when you call one of our claims representatives.

Location of accident

We will ask you where the accident took place. Please include details that will pinpoint the location of the accident so that we can process your claim accurately. These details might include the intersection or approximate street address with closest cross streets, and businesses/landmarks that identify the location.

Vehicle information

When you call to report your claim, you will be asked questions about the vehicles involved in the accident. You will need to provide information on the vehicle you were driving and any vehicles related to the other parties involved. These details may include make, model, and license plate numbers.

People involved

Please provide full names and contact information of the people who were involved in the accident. This may include driver (if not you) and passengers in your vehicle, as well as the drivers and passengers in the other vehicles involved.

If there were any witnesses to the accident, please provide their names and contact information.

Record the police officer’s name, police department and police report number.

Photos of damages

Document the accident by taking photos of your vehicle from different angles, showing the damage done to all cars involved.

What's next?

We'll contact you

We will call you to complete your claim.

We look at the damage

This will let us know how much the damage costs.

We complete your claim

You may receive a check for payment.

Need Roadside Assistance?

Call 244-286-3252 for Emergency Road Service, available 24/7. For Customer Service, call 800-338-2680 Monday – Friday, 8:30 AM – 5:00 PM EST.

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